Jessica leads the strategy and day-to-day operations of the Program Delivery Team, managing the Senior Program Managers, Operations Manager, and Operations Coordinator. She provides strategic oversight for executive development programs delivered in Chapel Hill, across the United States, globally, and through virtual and hybrid platforms. In this role, she strengthens operational standards, delivery processes, facility partnerships, and cross-functional collaboration to ensure exceptional experiences for clients and participants.
As Director of Program Delivery, Jessica brings deep institutional knowledge and a strong commitment to operational excellence. Since joining UNC Executive Development in 2008 as a Program Manager, she has spent nearly two decades shaping how programs are executed, staffed, and delivered through a series of program and operations roles. She partners closely across teams to improve operational effectiveness, support seamless program delivery, and drive continuous process improvement.
Before joining UNC Executive Development, Jessica served as an education coordinator at psychCME, where she supported continuing medical education programs, and as an administrative assistant in Duke University’s Division of Community Health.
Jessica earned her bachelor’s degree in communication, with a minor in leadership studies, from the University of North Carolina at Wilmington. A Tar Heel born and bred, she enjoys sharing her love of Carolina with her two daughters.
