Thought Leadership
Change the Way You Listen: Why Leaders Should Stop Hearing and Start Listening
Great listeners work to connect and listen to understand instead of respond and solve. They validate others and show that what people say matters to them.
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The 3Cs of Delivering Effective Feedback
Delivering feedback effectively is a challenging task. Recommendations for how to do so range from “be specific,” “focus on the behavior, not the person,” “be candid,” or “approach it with empathy.”
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Cognitive Bias
Cognitive biases present a serious risk to leaders who bear any responsibility for high-level decision-making. Educating yourself and your team on these five common mental traps will help you neutralize them for improved decision-making, team dynamics, and workplace culture.
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